Turn two years of past customers into two years of reviews.

You already did the work. Your last 24 months of customers get imported and paced into a review campaign over 30 to 60 days — the fastest legitimate way to move a review count.

$99/mo, no setup fee

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24 months of customers
Paced over 30–60 days
Never blasted
Included

Short answer: You already did the work. Your last 24 months of customers get imported and paced into a review campaign over 30 to 60 days — the fastest legitimate way to move a review count. RapidLocal runs it for $99/mo with no setup fee, month to month.

Why it works

The reviews you are missing are from jobs you already finished.

A typical contractor has completed several hundred jobs and collected a couple dozen reviews. The gap is not a service problem. It is that nobody asked, and the moment passed.

That backlog is the single largest untapped asset in most local businesses. Every one of those customers is a person you did real work for, and a meaningful share of them will leave a review if asked directly and made to do almost nothing.

This is why reactivation is the first thing we run rather than an upsell. It is what makes month one feel like something happened, and it is what makes the ongoing job-done requests build on a real base rather than from nineteen.

The discipline is pacing. A profile that has averaged one review a month for three years and suddenly collects forty in a week is asking for a filter or a suspension. Requests go out staggered across weeks, and the pacing is enforced in the sender rather than left as a setting somebody can turn up.

How it runs

How the campaign runs

01
Import the list
CSV export, QuickBooks, Jobber, ServiceTitan, or a spreadsheet the office keeps. Names, phones, emails, and job dates are enough.
02
Clean and rank
Duplicates removed, bad numbers dropped, and the list ordered so the most recent and most reachable customers go first.
03
Pace the sends
Requests staggered across 30 to 60 days at a rate appropriate to your current review count and history. Never a blast.
04
Route the responses
Every customer gets the same Google link. Low ratings alert you so you can call the customer and reply publicly.

What a reactivation typically looks like

Stage	Before	After the campaign
Review count	Roughly 20, most of them years old	A materially larger count with recent dates
Review recency	Newest review is 14 months old	Fresh reviews landing every few days
Effort from you	Approving an import once	None — it runs on the schedule
Risk profile	N/A	Paced sending, no velocity spike
What comes next	Back to forgetting to ask	Job-done requests keep the flow going

FAQ

Common questions

Can I ask past customers for a review months or years later?

Yes. There is no time limit on asking, and a customer who remembers a job going well will usually still write about it. Recent customers respond at a higher rate, which is why the campaign works through the list newest first.

Is a review reactivation campaign safe for my profile?

It is when it is paced. The risk is velocity, not age: a profile that jumps from a trickle to dozens of reviews in a few days can get reviews filtered or the listing flagged. We stagger sends across weeks at a rate scaled to your existing review history, and that pacing is enforced in the sending system rather than being a setting.

What customer data do you need?

A name, a phone number or email, and ideally the job date and service. A CSV export from your invoicing or job software is almost always enough. We handle deduplication and scrubbing bad contacts.

What if some of those old customers were unhappy?

Some will be. Everyone gets the same Google link — we never filter unhappy customers out. When a low rating posts, you get an alert with the customer and job attached so you can call them and reply publicly.

How many reviews should I expect from a past-customer list?

Response rates vary widely with list quality, job type, and how recent the work was. We will not put a number on it before seeing your list — but a few hundred contacts is enough to change what a homeowner sees when they compare you to the businesses beside you in the pack.