A review response service that replies within the hour.
Every review answered in your voice, with the service and the city worked in naturally. Negative reviews escalated to you before anything is posted. Included in the same $99/mo that runs your posts, reviews, and map-pack work.
- Replies typically within the hour
- Your tone, not a template
- 1–2★ escalated to you
- $99/mo, all in
Google reads your replies. So does every customer deciding between you and the next listing.
Reply text is indexed content attached to your profile. When your replies naturally contain the service you performed and the town you performed it in, you're feeding relevance signals on a surface almost nobody in your market uses on purpose.
The human side matters more. A prospect reading a three-star review with a calm, specific reply from the owner sees a business that handles problems. The same review with no reply reads as a business that doesn't care — and that is the review they remember when they choose.
Speed matters because reviews are read newest-first. A reply that shows up eleven days later is answering an audience that has already moved on. Ours are typically posted inside the hour, drafted from your services, your job history, and the tone we set with you in the first week.
Anything at one or two stars stops and comes to you first, with a suggested reply and the customer's history attached. You decide what gets said. Nothing defensive goes out under your name because a system was in a hurry.
What happens when a review lands
- 01Detected in minutesYour profile is monitored continuously, so a new review is picked up as soon as Google publishes it.
- 02Drafted in your voiceThe reply references what was actually done and where, in the tone you approved — not the same three sentences reshuffled.
- 03Posted, or escalatedThree stars and up is posted straight away. One and two stars alerts you with a draft and a recovery suggestion, and nothing publishes until you say so.
- 04Rolled into the monthly reportResponse rate, response time, and rating trend sit next to the rank grid, so you can see reputation and position side by side.
Doing it yourself vs. a response service
| Owner replies | RapidLocal | |
|---|---|---|
| Typical response time | Days, if at all | Usually under an hour |
| Response rate | Drops off after a busy week | Every review, every week |
| Keyword and city in the reply | Rarely | Worked in naturally, every time |
| Negative review handling | Written while annoyed | Drafted calm, escalated to you first |
| Cost | Your evenings | Included in $99/mo |
Common questions
Should you respond to every Google review?
Yes. Google recommends it, prospects read it, and reply text is indexed content attached to your profile. A business that answers every review — including the bad ones — converts better than one with a higher rating and silence underneath it.
Do you reply to negative reviews too?
We draft them, you approve them. One- and two-star reviews trigger an alert to you with a suggested reply and any history we have on the customer. Nothing goes public under your name without your sign-off.
Will the replies sound like a robot wrote them?
We set the tone with you in the first week and draft against your actual services and jobs, so replies mention what was done and where. You can flag anything that doesn't sound like you and the voice adjusts.
Is a review response service worth paying for?
Separately, it's a hard sell — most standalone reply services charge for a task you could do in ten minutes a week if you actually did it. Ours isn't a separate line item: it's part of the same $99/mo that runs your posts, review requests, profile optimization, and rank reporting.
See what your profile is missing — free.
We score your categories, services, photos, review velocity, and map pack position against the businesses currently beating you, and email you the report. No call required.
Last reviewed and updated by the RapidLocal team.