Google review response service, written in your voice.
Every Google review gets a specific reply drafted in your voice. Negative replies wait for your approval. The service is included in the same $99/mo that runs review requests and your profile work.
$99/mo, no setup fee
Start with a card for $0 today. Cancel during the 10-day trial and pay nothing. If you stay, your first $99 month is charged on day 11.
- Every Google review covered
- Your tone, not a template
- Negative replies need approval
- $99/mo, no setup fee
Google reads your replies. So does every customer deciding between you and the next listing.
A specific reply proves that somebody read the review. We use relevant job details when they are available, without stuffing place names or service keywords into a thank-you that should sound human.
The human side matters more. A prospect reading a three-star review with a calm, specific reply from the owner sees a business that handles problems. The same review with no reply reads as a business that doesn't care — and that is the review they remember when they choose.
Speed matters because reviews are read newest-first. A reply that shows up eleven days later is answering an audience that has already moved on. We monitor for new reviews and draft from the review itself, your services, and the tone set during onboarding.
Anything at one or two stars stops and comes to you first, with a suggested reply and the customer's history attached. You decide what gets said. Nothing defensive goes out under your name because a system was in a hurry.
What happens when a review lands
- 01Synced from GoogleNew reviews are brought into the dashboard through your connected Google Business Profile.
- 02Drafted in your voiceThe reply references what was actually said and any verified job details available, in the tone you approved — not the same three sentences reshuffled.
- 03Posted, or escalatedThree stars and up is posted straight away. One and two stars alerts you with a draft and a recovery suggestion, and nothing publishes until you say so.
- 04Rolled into the monthly reportResponse rate, response time, and rating trend sit next to the rank grid, so you can see reputation and position side by side.
Doing it yourself vs. a response service
| Owner replies | RapidLocal | |
|---|---|---|
| Response workflow | Days, if at all | Monitored, drafted, and tracked |
| Response rate | Drops off after a busy week | Every review, every week |
| Keyword and city in the reply | Rarely | Worked in naturally, every time |
| Negative review handling | Written while annoyed | Drafted calm, escalated to you first |
| Cost | Your evenings | Included in $99/mo |
Common questions
Should you respond to every Google review?
Yes. Google recommends it, prospects read it, and reply text is indexed content attached to your profile. A business that answers every review — including the bad ones — converts better than one with a higher rating and silence underneath it.
Do you reply to negative reviews too?
We draft them, you approve them. One- and two-star reviews trigger an alert to you with a suggested reply and any history we have on the customer. Nothing goes public under your name without your sign-off.
Will the replies sound like a robot wrote them?
We set the tone with you in the first week and draft against your actual services and jobs, so replies mention what was done and where. You can flag anything that doesn't sound like you and the voice adjusts.
Is a review response service worth paying for?
Separately, it's a hard sell — most standalone reply services charge for a task you could do in ten minutes a week if you actually did it. Ours isn't a separate line item: it's part of the same $99/mo that runs your posts, review requests, profile optimization, and rank reporting.
Run the system for 10 days before you pay.
$0 today. Card required. Cancel during the trial and pay nothing. Keep it, and your first $99 month is charged on day 11. No setup fee.
Start my 10-day free trialLast reviewed and updated by the RapidLocal team.
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