Review management service for local service businesses.
We run the whole review operation for you — past-customer reactivation, a request on every finished job, a reply on every review, and the profile work that turns those reviews into map-pack position. $297 setup, $99/mo flat, no contract.
- Requests, replies, reporting
- Google reviews only
- $297 setup, $99/mo
- Cancel anytime
Most businesses do not have a review problem. They have a nobody-asks problem.
The jobs get finished, the customers are happy, and then everyone goes home. Nobody asks. Six months later the profile has 19 reviews, the competitor two miles away has 340, and the map pack has already decided which of you gets the call.
A review management service exists because asking is a discipline, not a task. It has to happen on every job, at the right hour, in the channel the customer actually reads, with a follow-up when there is no response — and then it has to stop the moment somebody reviews or opts out.
The second half matters just as much. Reviews sitting unanswered read as a business that does not care, and Google says plainly that responding to reviews affects local ranking. Every review you receive gets a reply drafted in your voice, usually inside the hour.
We do not gate, filter, or hide anything. Gating violates Google's policy and gets profiles suspended. Every customer can leave a public review, good or bad, and low ratings come straight to you so you can fix the job instead of burying the comment.
What a managed review operation looks like
- 01ConnectWe link your Google Business Profile and your CRM, then import your past customers. If you have no CRM, a spreadsheet works and Zapier covers the rest.
- 02ReactivateYour last two years of customers get one paced reactivation campaign, spaced naturally over weeks so the review count climbs like a real business instead of a purchase.
- 03AutomateEvery completed job triggers a personalized request by text and email, with behavior-based follow-ups, a 30-day cooldown per customer, and automatic suppression once somebody reviews.
- 04Reply and reportAI-drafted replies go out on every review, five-star reviews become branded social posts, and a monthly report shows review count, rating trend, request-to-review conversion, and map-pack movement.
Agency, DIY tool, or managed
| Typical agency | RapidLocal | |
|---|---|---|
| Price | $300–$1,500 / month | $297 setup, then $99 / month |
| Contract | 6–12 month minimum | None — cancel anytime |
| Past customers | Rarely touched | Full reactivation campaign in month one |
| Review replies | Manual, often skipped | Drafted and posted, every review |
| Profile work | Add-on or separate retainer | Included |
| Who owns the profile | Often the agency | Always you |
Common questions
What does a review management service do?
It asks your customers for reviews on a schedule, follows up with the ones who do not respond, replies to every review you receive, and keeps your Google Business Profile optimized so the reviews turn into local ranking and calls.
How much does review management cost?
RapidLocal is $297 to set up and $99 a month flat, with no contract and no per-request charges. Agencies typically run $300–$1,500 a month for comparable scope, usually on a six or twelve month agreement.
Do you hide or filter negative reviews?
No. Gating reviews violates Google's policy and risks your profile. Every customer can post publicly. Low ratings are routed to you immediately so you can respond and resolve, which is what actually protects a rating over time.
Which review sites do you cover?
Google only right now, because Google reviews are what feed the map pack and drive local calls. Facebook and Yelp support is in development.
How fast do reviews start coming in?
The past-customer reactivation usually produces the first wave within days of launch. The ongoing per-job requests then keep a steady trickle rather than a spike, which is both safer and what Google rewards.
See what your profile is missing — free.
We score your categories, services, photos, review velocity, and map pack position against the businesses currently beating you, and email you the report. No call required.
Last reviewed and updated by the RapidLocal team.
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