Review management software, run for you instead of handed to you.
The same automation the platforms sell — request sequencing, personalized image requests, AI replies, widgets, social posting, reporting — except we set it up, connect it, and operate it. One flat $99 a month.
- Full platform included
- We operate it for you
- $297 setup, $99/mo
- No per-seat pricing
Software you have to operate is software that stops getting operated.
Every review platform demos beautifully. You buy it, someone in the office imports a contact list, three campaigns get built, and then a busy season arrives and nobody logs in again. The subscription keeps renewing anyway.
The failure is not the tool. It is that review generation is an operational habit with a dozen small decisions — when to send, which template, who to skip, what to do with the one-star — and those decisions land on whoever is already the busiest person in the company.
So we ship the software and the operator together. The platform does the sending, tracking, and replying. We do the configuration, the message tuning, the suppression rules, and the monthly read-out on what moved.
You still get the dashboard. Review count and rating over time, requests sent, click-through on the review link, request-to-review conversion, and anything waiting on a reply. You just are not required to live in it.
What is in the platform
- 01Requests that get openedText and email requests with the customer's first name rendered onto a branded image, sent at the hours your customers actually click, with behavior-based follow-ups at adjustable intensity.
- 02Guardrails in the databaseA 30-day cooldown per customer, automatic suppression once somebody reviews or opts out, consent required before any send, and US/Canada/Mexico numbers only for 10DLC compliance.
- 03AI replies and routingFour and five-star reviews get a human-sounding reply posted automatically. One to three-star reviews go to the owner first. Nothing is filtered or hidden from Google.
- 04Widgets and socialA live Google reviews widget for your site, plus five-star reviews turned into branded Facebook and Instagram posts on auto-publish or approval.
Self-serve platform vs. done-for-you
| Self-serve software | RapidLocal | |
|---|---|---|
| Monthly cost | $99–$400, often per location and per seat | $99 flat |
| Setup | You do it | We do it, $297 one time |
| Contact import | Your job | Included, plus paced reactivation |
| Message tuning | Manual A/B if you bother | Continuously tested and adjusted |
| Profile optimization | Not included | Included |
| Who chases the work | You | Us |
Common questions
Is this software I log into, or a service?
Both. You get a dashboard showing review count, rating trend, requests sent, link clicks, conversion rate, and reviews awaiting a reply. We do the setup and day-to-day operation so logging in is optional.
Does review management software integrate with my CRM?
Yes. Jobber connects directly, Zapier covers several thousand other tools, and a CSV import works if your system has no integration at all.
Is there a per-request or per-message fee?
No. $99 a month covers the sending, the replies, the widgets, the social posting, and the reporting. Texts are included.
Can I use it for more than one location?
Yes, and each location gets its own profile, contact list, and reporting. Talk to us about multi-location pricing rather than assuming per-location seats.
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Last reviewed and updated by the RapidLocal team.
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