An AI receptionist that books the 2pm 'AC is dead' call.
When it's 95° and the AC quits, the homeowner calls three companies in two minutes. The AI Voice Receiver picks up first, books the slot, and texts your dispatcher.
The same problems show up across hvac contractors.
Heatwave hits, 60 calls in 3 hours, voicemail eats half of them
After-hours emergency goes to a personal cell that's on Do Not Disturb
Maintenance-plan callers can't get through during peak season
Spanish-speaking homeowners hang up before you can call back
Every hvac ai receptionist engagement ships with:
Bilingual EN + ES voice agent
Picks up in under 2 seconds, switches mid-call. Trained on HVAC intake — system age, tonnage, brand, symptom (no cooling vs no airflow vs leaking).
Heatwave / freeze surge mode
When call volume spikes 3x baseline, agent triages — emergencies first, tune-ups deferred, maintenance plans flagged for callback.
After-hours dispatch routing
Emergency call after-hours → agent qualifies, books, SMS-routes to on-call tech with ETA back to homeowner. Escalates if tech doesn't ack in 5 min.
Maintenance-plan recognition
Recognizes member callers, books them into priority slots, surfaces expired plans for upsell.
Brand-specific intake
Captures system brand (Carrier / Trane / Lennox / Goodman) so the truck rolls with the right parts.
Calendar + dispatch write-back
Books directly into your live dispatch board. Customer hears the slot confirmation in-call, you see the job ticket on the dispatch screen.
From $99/mo. Everything bundled.
Website, CRM, sales automation, scheduling, and analytics — one flat price, no per-seat fees. HVAC pages, SEO, and lead routing are included on every plan.
AI receptionist for hvac — FAQ
Does it route after-hours emergencies properly?
Yes — qualifies the call, attempts to book a same-night slot if you have on-call coverage, SMS-routes to the on-call tech with caller details and ETA. Escalation rules if no ack.
Does it know the difference between a real emergency and a tune-up?
Yes. 'No cool / no heat with elderly or kids in house' = emergency. 'Annual checkup' = next available. You set the rules; the agent applies them consistently.
What about ServiceTitan / Housecall Pro integration?
Webhook integration writes the qualified lead and slot directly into your dispatch tool. Full transcript + audio attached.
Will it upsell maintenance plans?
Off by default. If you turn it on, agent offers a maintenance plan when the caller is paying for a third repair in 18 months. Configurable per scenario.
Bilingual matters for HVAC?
Hugely. In most US metros 20-40% of HVAC inbound is Spanish-speaking. English-only voicemail loses those leads outright.
Which tier?
Grow ships the receiver setup. Operate adds bilingual, surge mode, custom-voice training on your CSR calls, and brand-specific intake.
What if the caller wants a price over the phone?
Agent gives a diagnostic fee + repair-band quote if you've configured one. Otherwise books the dispatch and lets the tech quote on-site.
Does it work for a one-truck HVAC shop?
It's transformative for one-truck shops — no CSR, no missed calls, no after-hours stress. Most see 30-50% more booked dispatches in month one.
Ready to own hvac ai receptionist in your metro?
One trade per city. 30-min call to scope.